Redeem IntegrativeHealth

Frequently Asked Questions

Common questions,clear answers

Regarding our practice, telehealth services and care policies.

Before You Book

Everythingworth knowing

If your question is not answered here, contact our clinical support team — we respond within 1 to 2 business days.

Conventional primary care is often constrained by 15-minute visits focused on symptom suppression and disease coding using standard pharmaceuticals. Medspas primarily emphasize cosmetic treatments and elective procedures without investigating underlying biological systems.

Redeem Integrative Health is an integrative, root-cause medical practice. Jordan Montoya investigates the underlying factors contributing to chronic fatigue, metabolic dysfunction, hormonal decline and sleep issues, developing personalized care plans designed to support long-term physiological health.

Yes. We follow responsible, evidence-based clinical standards and do not prescribe therapies without objective laboratory data. To establish a safe and effective plan — whether utilizing peptides, bioidentical hormones or targeted supplements — we require a comprehensive baseline of your metabolic, endocrine, renal and hepatic function. We coordinate lab draws through Fullscript, Quest Diagnostics, Labcorp or authorized home test kits.

All prescription medications are prescribed strictly when clinically indicated based on your physical evaluation, health history and laboratory diagnostics. Jordan Montoya, MSN, FNP-C, is a licensed Family Nurse Practitioner in the State of Texas with full prescriptive authority.

All compounded medications and peptides are fulfilled exclusively through state-licensed, FDA-inspected 503A compounding pharmacies in the United States. We do not sell or dispense research chemicals, unapproved substances or over-the-counter hormone products.

We partner directly with Fullscript to give our patients direct access to top-tier, professional-grade nutraceuticals and specialty functional lab kits. When Jordan designs your personalized treatment protocol, your specific supplement recommendations and specialty lab orders are delivered digitally for convenient at-home ordering.

Yes. Redeem Integrative Health operates primarily through a secure, HIPAA-compliant telehealth platform for patients residing anywhere in the State of Texas. You can complete your 45-minute clinical visits, review laboratory findings and communicate securely with Jordan via computer, tablet or smartphone. In-person clinical visits in Amarillo are scheduled if a physical exam is clinically required.

Your initial visit is a comprehensive, 45-minute virtual consultation with Jordan Montoya, MSN, FNP-C. She reviews your personal medical history, discusses your daily lifestyle patterns and examines your laboratory results line by line, explaining what your biomarkers mean functionally and providing a structured, individualized treatment plan.

We coordinate lab testing through Fullscript, Quest Diagnostics or Labcorp facilities located across Texas, allowing you to choose the collection option most convenient for you. For specialty functional testing such as the DUTCH hormone test, kits are shipped directly to your home with prepaid return shipping materials.

Redeem Integrative Health operates as a 100% direct-pay, cash-pay practice. We do not bill insurance plans directly, nor do we provide superbills for insurance submission. This structure protects patient privacy and ensures adequate time for comprehensive clinical care. We accept major credit/debit cards and HSA/FSA cards for all clinical services.

Yes. Redeem Integrative Health provides specialized functional and integrative medical care. While Jordan offers minor acute telehealth visits for established patients, we require all patients to maintain an established relationship with a local primary care provider or health system for routine preventive screenings, acute emergencies and hospital admissions.

Patient plans are monitored continuously. For patients on active hormone therapy (TRT/BHRT) or specific peptide protocols, follow-up blood work and clinical reviews are typically scheduled every 3 months. This ensures therapy remains safe, physiological markers stay balanced and treatments are adjusted as your health improves.

Getting started is simple. Select the "Schedule an Appointment" button on our website to access our online booking portal and schedule your initial appointment.

Additional Questions?

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